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Processing Applications and Screening Resumes

You and your team have been thoughtful in defining a position and creating a job description. You have proactively developed an outreach strategy and the description is now circulating widely. How do you prepare yourselves to receive an inflow of resumes? How do you screen the resumes you receive in order to select the right candidates to interview? This step of the hiring process is one of the most difficult. Each applicant has a different set of experiences and skills; deciding which ones best match the responsibilities and requirements of the position is challenging. Many hiring organizations fear that a gem may be overlooked in the process. Creating a system for reviewing resumes will help you improve your chances of including the most relevant candidates in your interview pool, including uncovering those hidden gems. There are several steps you can take to systematically screen resumes so that you select the best candidates for interviews.

Step 1: Agree on your resume review process and team member involvement.

•  Who will be conducting the resume review? Depending on your organization, the position available, and the availability of team members, you may choose to do this solo, to involve only a portion of your team, or to include the whole team. We recommend you have more than one person screen resumes in order to provide a balanced viewpoint, and that at least one person read every resume so that he or she can provide a consistent perspective on the candidate pool overall.
• The point person in this process will be responsible for collecting and organizing resumes. If resumes are going to be e-mailed to the point person, he or she may want to set up a special email address just for this position (e.g., cfo@sampleorganization.org). This allows you to create an automatic reply, which is a timesaver as well as a prompt way to alert candidates that you received their resumes and to give them a sense of the process going forward.
• Set a preliminary date for reviewers to meet in person for the first resume screen. (This resume screening meeting typically takes a few hours). When you hold this session will depend on your hiring cycle, whether your needs are immediate or more long-term, and how many resumes you receive.

Step 2: Organize cover letters and resumes in order to speed the reviewing process.

• As resumes come in, reply to each candidate (one option is to use an automatic reply for this purpose, because it facilitates prompt acknowledgement, although it is less personal than an individual reply). Let the candidate know you have received his or her resume, will consider it, and will get in touch when decisions are made. Responding is critical (and a basic courtesy); candidates often feel uneasy about being left in the dark.
• Create a process by which to review all resumes. As resumes come in, organize them alphabetically and assign each a number code. A numbering system ensures that the resume reviewing team receives all of the resumes in the same order, and will speed up the communication process.

Step 3: Review resumes thoughtfully and objectively.

• Whether you receive three quality resumes or 50, reviewing each resume thoughtfully and objectively is critical to success.
• Create an assessment grid on which you can assess candidate resumes. An assessment grid, illustrated later in this section, is a tool that outlines the core criteria from the job description and allows you to compare candidates across those criteria. Grids should include categories such as accomplishments, job experience, education, technical skills/licenses, and relevant volunteer experience.
• Once all resumes are received, distribute the resume packets to the resume review team well in advance of your first meeting. Clearly outline the timeframe to review the resumes. Have each member of the team review the resumes individually and place resumes in one of three piles—“yes,” “no,” or “maybe”—based on the criteria in the assessment grid. Ask team members to keep in mind the top three to five previously identified characteristics of ideal candidates as they review resumes.
• Provide your team with the following key questions to keep in mind when reviewing resumes:
  • How do the candidate’s professional experiences and educational background map to the prioritized requirements in the job description?
  • Do you have a sense of the environment in which this person has worked? How similar or dissimilar is this to our organization?
  • How many accomplishments resonate at our organization? (You might suggest that reviewers highlight them as they read the resumes.)
  • Does the candidate’s cover letter put his/her experience in a context that allows you to see how close a match it is to our organization?
  • What is the candidate’s work history?
  • Has the candidate’s career progress been quick, steady, or slow? Which of these three options gives you the most confidence there might be a fit?
  • Has the candidate held a number of jobs in different areas that appear to be side steps versus real career jumps?
  • Does the candidate have any red flags in his/her background, such as an unexplained gap in work chronology, or more than one position where he/she has stayed less than two years? (While these issues may not be crucial to the decision to interview or not interview, they may be worth probing further.)
  • What do the candidate’s work choices say about his/her willingness to take risks? How does this fit (or not) with our organization?
  • Do you get a sense of the person behind the resume?
  • If this person has never worked in the sector before, do you see personal and/or volunteer activities that show the type of mission commitment we’re seeking?
• In the first resume review meeting, begin by comparing the resumes in the “yes” pile. Have the reviewers focused on the same resumes? If not, what discrepancies do you see? At this time, also decide which resumes everyone agrees are not right for the position and set those aside. Work through the pros and cons of each resume that the team agrees falls into the “yes” or “maybe” piles.
• A good goal is to get 8-12 candidates to phone screen and/or interview (depending, of course, on how many applicants there are overall).

Step 4: Make the interview decision.

•  Begin with analysis and comparison of resumes in the “yes” group. What are the strengths/development needs of each of these candidates? What are the key tradeoffs you must make in picking a candidate?
• Talk through the “maybe” group in detail, and try to move candidates into either the “yes” or the “no” piles.
• Discuss what you would probe with each candidate you decide to interview. What are the key questions you will use to do this?
• Agree on which resumes are in the definite “no” group and let the applicants know.

At this point in time, a simple note or phone call to the ultimate “yes” and “no” groups will help move the process along and keep candidates informed as to where they stand in the process.


Editor's note: The content of this piece was excerpted from the more comprehensive Hiring Toolkit: Navigating the Hiring Process.

Processing Applications and Screening Resumes

 

This work by The Bridgespan Group is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Permissions beyond the scope of this license are available on Bridgespan's Terms and Conditions page.

 

Of Interest

Hiring Toolkit: Navigating the Hiring Process 
Making great hiring decisions is both challenging and critical. Bridgestar has created this Hiring Toolkit to help you navigate the hiring process and create the right match between your organization’s talent needs and potential candidates.

 

Finding the Right ED: Creating and Managing an Effective Search Committee
An organized, effective search committee is a key factor in the successful recruitment of an ED. We show you how to put together your search committee and equip it with the necessary tools.

 

Saying "No"
The best part about the hiring process is extending an offer to a terrific candidate and taking him or her out to a celebratory lunch when the offer is accepted. But what about contacting the candidates that you did not choose? And on the candidate’s side, while saying yes is easy and fun, turning down an offer, especially after a fairly in-depth interviewing process, can be both difficult and awkward. Bridgespan's executive search team gives advice and tips for navigating this often difficult part of the hiring and job seeking process.